Integrated Hotel & Facility Management System

Tellivera is an integrated hospitality management system designed for businesses that need every transaction, shift, and stock movement to reconcile without blind spots. The platform is built to connect the front office to the back office, giving management a reliable, auditable view of daily operations.

From bar tabs and restaurant orders to room or table bookings, sales, staff rosters, procurement, and financial accounting, Tellivera creates one unified operating environment where operations can be monitored, controlled, and improved with confidence.

Solution Overview

This application is a comprehensive, all-in-one management platform designed specifically for the hospitality and facility management industry. It delivers a centralized solution that eliminates operational silos by integrating every aspect of the business—from front desk reservations and room service to back-office payroll, stock control, and facility maintenance—into a single, cohesive system.

The solution addresses the complexity of modern facility management by providing role-based access to a vast array of tools, ensuring that every staff member, from the general manager to the maintenance technician, has access to the exact features they need to perform their duties efficiently.

Unified Operations & Guest Experience

• Front Desk & Reservations: Manages booking creation, room allocation, check-in/check-out, payment processing, and a real-time room status board.
• Service & Revenue Centers: Connects guest services directly to revenue through Bar Management, Kitchen Management, and Room Services.
• Issue Reporting: Enables staff to instantly report facility faults, creating a direct link between operations and the maintenance team.

Comprehensive Staff & HR Management

• Workforce Administration: Handles staff accounts, KYC records, promotions, ranks, and performance reviews.
• Time & Attendance: Includes a work log, attendance tracking, check-in kiosk, and staff shift planning tools.
• Payroll & Compensation: Manages salary scales, allowances, deductions, statutory government deductions, payroll runs, and payslips.

Inventory, Procurement & Financial Control

• Stock & Asset Management: Tracks levels across locations, manages store items, controls releases, and supports procurement and receipt tracking.
• Financial Oversight: Covers expenditure tracking, booking payments, payment reconciliation, and a financial summary dashboard.
• Dynamic Pricing: Enables the management of selling prices for services and items.

Facility Maintenance & Reporting

• Maintenance Workflow: Logs and tracks maintenance jobs and repair tasks, directly linked to issue reporting.
• Data-Driven Analysis: Provides reports on room performance, bar sales, kitchen orders, stock movement, revenue, procurement, and maintenance.

Administration & Security

• Granular Access Control: Uses Roles & Permissions to grant relevant access based on job function and responsibility.
• System Configuration: Allows administrators to configure room settings, locations, seating points, service catalogues, and SMTP mail settings.
• Audit & Accountability: Tracks user actions and makes operational history transparent and reviewable.

Key Benefits

• Efficiency: Eliminates double data entry and manual handoffs between departments.
• Control: Provides real-time visibility into stock, finances, and staff performance.
• Guest Satisfaction: Enables faster service and quicker resolution of facility issues.
• Cost Reduction: Helps prevent stock shrinkage and identifies cost-saving opportunities.
• Single Source of Truth: Keeps all operational data in one place for consistency and accountability.